Datab products and deployments
Institution support
Designated representatives of Datab institutions can report software issues, access problems, and operational incidents. Include your institution, product and installed version, what happened, when it happened, the relevant error code, and steps to reproduce it.
Submit a support request
Email the Datab support team from your registered institution address. This link opens your email application; the request is sent only after you send the message there.
Email databsystems@gmail.comTicket tracking
The registered representative portal is in controlled rollout. Datab will issue institution access after enrollment. Until then, use your email thread for updates and quote any reference supplied by the support team.
Request representative accessBefore you send
- Remove customer records, account numbers, credentials, and private keys from screenshots and text.
- For urgent security matters, use the subject SECURITY and describe the immediate impact.
- Do not attach a full database backup to an email. Arrange a secure transfer with Datab support.